Description and Requirements

"At BMC trust is not just a word - it's a way of life!" Hybrid

Description and Requirements

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

BMC is looking for a Senior Technical Support Engineer to join our amazing team supporting the Contol-M product line.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
• Maintain a low rate of non-bug escalations to development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
• Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
• Knowledge expert that will serve as the focal point to the entire Professional Services organization.
• Ongoing support and working closely with the business teams throughout the company.
  
  

• 2+ years’ experience in technical support \ deployment \ system or other related roles
• Experience in reading and writing DB queries (PG, Oracle, MSSQL).
• Experience with internet technologies, including: Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers
• Web debugging experience – devTools, Charles, performance investigations
• Experience with System log analysis
• Creative troubleshooting abilities
• Ability to understand flows and provide creative technical solutions
• Good communication skills in both Hebrew and English (written and verbal)
• Ability to comply with tight deadlines and self-prioritize
• Multi-tasking, self-learning, highly motivated and a team player
  
  

• Scripting or coding experience (preferably Python or Java)
• Experience in Linux
• Experience in debugging server-side code
• Working with SaaS products and familiarity with Datadog
• Experience in a multinational organization
• B.Sc. in Computer Science or another related field