IT Manager

SuperCom is seeking an enthusiastic, collaborative, and highly motivated hands-on IT Manager to join our company.

We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. The IT Manager will report directly to the COO while managing SuperCom’s hosted and cloud-based IT systems in our Tel Aviv headquarters, directly supervising the helpdesk specialist, and ensuring robust support for corporate IT initiatives and projects.

The position includes:

• Provide end-to-end IT professional support for colleagues and customers with empathy, patience, and excellent communication skills.​
• Directly supervise and mentor the helpdesk specialist, ensuring timely and accurate resolution of technical issues to maintain high levels of user satisfaction.​
• Oversee the maintenance, configuration, and reliable operation of computer systems, network servers, and our VMware environment.​
• Define IT infrastructure strategy, architecture, and processes to align with organizational goals.​
• Ensure the security of data, network access, and backup systems.​
• Lead desktop and help desk support efforts, ensuring all desktop applications, workstations, and related equipment issues are resolved promptly with minimal disruptions.​
• Monitor performance and maintain systems according to requirements.​
• Troubleshoot issues and outages effectively.​
• Act as the focal point of contact for all IT services.​
• Lead and support corporate IT initiatives, including projects related to the company’s deployed solutions, by planning, coordinating, and implementing tasks to ensure successful execution.

Requirments:

• Minimum of 4 years experience as a System Administrator.​
• At least 2 years experience in an IT Manager role.​
• Experience working with IT infrastructure systems in a Microsoft-based environment.
• Proven experience managing VMware-based virtual environments.
• Proven experience managing Microsoft 365.
• Excellent verbal and written communication skills.
• Proficient in English speaking and writing.
• Team Player.
• Experience as an IT Manager – Advantage.
• Experience managing an SOX and ISO 27001 compliant environment - an advantage.
• Experience with AWS / Azure – an advantage.
• Knowledge of Dev-Ops concepts and ability to assist the dev teams with CI/CD - an advantage.