עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לחפש לבד בין מאות מודעות – תנו ל-Jobify לנתח את קורות החיים שלכם ולהציג לכם רק הזדמנויות שבאמת שוות את הזמן שלכם מתוך מאגר המשרות הגדול בישראל.
השימוש חינם, ללא עלות וללא הגבלה.
Paragon is a fast-growing cyber intelligence company making waves in the industry with its cutting-edge solutions.
Based in Tel Aviv, we are a young and innovative team driving technological advancements and transforming the way intelligence is delivered.
We are seeking a talented Product Operations Team Member to join our Operations Department. In this role, you will play a crucial part in our customer support efforts, delivering advanced technical solutions and ensuring exceptional customer experiences. Your expertise will directly contribute to customer satisfaction and operational excellence.
Responsibilities:
- Collaborate with the Network Operations Center (NOC) and Technical Account Manager (TAM) support teams to resolve complex technical issues.
- Investigate and troubleshoot intricate technical problems using logs, diagnostics, and user-reported data.
- Create and maintain detailed documentation, including knowledge base articles and troubleshooting guides.
- Act as a bridge between customers and product development teams, conveying feedback and identifying trends.
- Consult with product managers on Product Requirements Document (PRD) approvals and feature acceptance
- Validate and approve releases from the R&D team for production deployment.
- Conduct in-depth root cause analysis of critical incidents, identifying systemic issues and recommending preventive measures.
Requirements:
- Proven experience in a technical customer support role with a strong track record of resolving complex issues.
- Extensive technical expertise in Linux/Unix, Networking & Security, Docker/Kubernetes, and SQL
- Outstanding problem-solving skills
- Strong written and verbal communication skills
- Detail-oriented with excellent organizational abilities
Advantages
- Experience with Atlassian products
- Proficiency in scripting languages
- Knowledge of Continuous Integration (CI) practices
- Strong aptitude for collaboration in cross-functional teams
- Quick learning ability for new technologies
במקום לחפש לבד בין מאות מודעות – תנו ל-Jobify לנתח את קורות החיים שלכם ולהציג לכם רק הזדמנויות שבאמת שוות את הזמן שלכם מתוך מאגר המשרות הגדול בישראל.
השימוש חינם, ללא עלות וללא הגבלה.