Field Service Operation Manager

What You Wil Be Doing:

• Take ownership of customers issues and follow problems throughout resolution
• Oversees IL Service organization technical field activities: all on-site routine services including maintenance, and repair, Spare part demand fulfillment
• Ensures that field service personnel perform duties in accordance with process, laws and safety regulations
• Set a clear mission and deploy strategies focused towards that mission
• Keep accurate records and document customer service actions and discussions
• Recruit, mentor and develop customer service teams and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• Manage customer relationships, working with sales and marketing to drive, develop and grow relationships with customers.
• Track, manage and report on department's predefined KPI

Requierments:

• BA in Science Logistic, or equivalent with depth electrical technical expertise.
• At least of 5 years working experience in international Service & Support organizations.
• At Least of 2 years' leadership experience in Service & Support.
• Proven track record in Service operations, process- and productivity improvements