Technical Support Engineer

Are you ready to lead the way in revolutionizing industries with cutting-edge data solutions? At Vetric, we're not just another tech company - we’re shaping the future of data. We’re on a mission to empower businesses with the insights they need, driving digital transformation with innovative, high-impact solutions.

We’re looking for a Technical Support Engineer to lead customer relationships, advocate for client needs, and drive growth in the digital data space. This is a unique opportunity to join a fast-growing team and play a key role in building lasting, high-impact partnerships.

Why Vetric?

Vetric is a leading provider of advanced public data API solutions. We streamline complex data collection with secure, real-time, fully managed data flows - delivering accurate, organized data with 99% uptime and minimal engineering effort. We are a bootstrap (profitable & non-funded) company, with 100+ clients and record-breaking ARR in less than 2 years.

Role & Responsibilities:

As a Technical Support Engineer, you will be instrumental in helping customers maximize the value of our product through effective onboarding, responsive support, and continuous engagement. By building strong relationships and delivering an outstanding customer experience, you’ll contribute directly to retention, satisfaction, and growth. Your role will include:

• Troubleshoot technical issues related to our API and platform
• Document customer-reported issues clearly and escalate to Tier 2 or Engineering as appropriate
• Assist customers with API integration and configuration, providing clear and effective guidance
• Collaborate with internal teams to ensure timely resolution of customer concerns
• Maintain excellent service standards and customer satisfaction
  
  

• Previous experience in technical support or customer-facing roles
• Ability to work independently and manage multiple tasks simultaneously
• Familiarity with APIs, HTTP requests, JSON, or Postman (preferred)
• Proficient in using support and ticketing platforms such as Zendesk, Freshdesk, or similar
• Strong problem-solving skills and technical aptitude
• High-level proficiency in both written and spoken English
  
  

• Data intelligence industry knowledge