Customer Success Team Lead

We’re looking for a Customer Success Team Lead!

Responsibilities:

• Leading and managing a Customer Success team, both personally and professionally, driving team performance and fostering high service standards.
• Full ownership of the customer lifecycle – from onboarding through implementation, ongoing support, retention, sales, and billing processes.
• Developing short- and mid-term strategic plans for customer relationship management.
• Identifying customer challenges and opportunities, initiating solutions, and leading process improvements.
• Daily collaboration with Product and R&D teams.

Requirements:

• 3+ years of experience in a similar role.
• Proven experience managing and motivating a Customer Success team.
• Previous experience in product companies / FinTech / SaaS, working with leading enterprises.
• Background in building service and operational processes.
• High-level English – verbal and written.
• Strong technical and business understanding.
• Ability to thrive in a dynamic, fast-changing environment.