Global Shared Services Process Owner Accounts Receivable (Order to Cash)

The Shared Services Accounts Receivable (Order to Cash) Global Process Owner will oversee the end-to-end management of the accounts receivable (AR) process across ADAMA. This role is responsible for standardizing AR operations across regions, ensuring adherence to global policies, and optimizing the order-to-cash (O2C) cycle to improve cash flow and operational efficiency. By leading the global AR function, this role will play a key part in enhancing the accuracy, timeliness, and efficiency of AR processes while guiding SSC teams to deliver consistent, high-quality service to the business. This role reports to the Head of Shared Services.

Main Responsibilities

• :Process Standardization: Standardize and optimize AR procedures, including invoicing and collections, to improve the order-to-cash process
• .System & Policy Management: Implement and maintain AR systems, processes, and policies to ensure consistency and adherence to ADAMA’s guidelines
• .Credit Management: Work with finance and treasury teams to improve collection policies and manage client credit reviews and limits
• .Debt Management: Oversee debt write-off processes and ensure they are in line with ADAMA’s approval matrix
• .Collections Oversight: Monitor client aging reports and ensure timely collections by the local teams
• .Documentation: Ensure proper documentation of AR processes and policies across all regions
• .Collaboration & Development: Partner with accounting teams to ensure accurate client invoicing and proper cost tracking. Work with regional and global SSC leads to hire and onboard AR teams in each SSC location

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Skills and Experienc

• e:Experience: 5-10 years of experience in managing accounts receivables within a global company, with a strong understanding of the order-to-cash proces
• s.People Management: At least 2 years of experience in managing and developing teams, with a focus on driving high performance and professional growt
• h.Process Improvement: Experience in working with standard methodologies (e.g., LEAN, Six Sigma) to drive continuous improvements in the AR process, reducing inefficiencies and improving service deliver
• y.Service Level Management: Ability to meet and exceed strict service level standards (SLAs), ensuring timely collections and minimizing overdue account
• s.AR Systems Knowledge: Proven experience working with AR systems such as SAP or other global financial systems to drive efficiency and accuracy in AR operation
• s.Communication & Analytical Skills: Strong communication skills with the ability to effectively convey information and collaborate with cross-functional teams. Excellent analytical and problem-solving skills to identify issues and implement solution

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Education & Certificatio

• ns:Education: Bachelor’s degree in Accounting, Finance, or a related discipline is preferr
• ed.Certifications: Certified Public Accountant (CPA) or other relevant professional certifications are a pl