Back Office Operations and Customer Service Representative

Join STB Union as a Customer Service Representative!

We’re growing and looking for a motivated Customer Service Representative to become part of our team in Rishon LeZion.

📍 Full-time position, on-site

🕐 5 or 6 working days per week — flexible schedule can be discussed

🔹 What You’ll Do:

• Handle incoming calls, chats, and emails from customers and partners
• Ensure compliance with regulatory requirements while maintaining smooth operational processes
• Perform KYC (Know Your Customer) verifications when needed

🔹 What We’re Looking For:

• Fluent in Hebrew, Russian, and English
• Excellent communication skills — both verbal and written
• Fast learner, proactive, and able to work independently
• Strong problem-solving skills and ability to understand complex workflows
• High attention to detail and ability to stay focused for extended periods
• Tech-savvy and comfortable working with digital tools
• Previous experience in customer support or client-facing roles is a plus