Technical Implementation Specialist

Who We Are

HQ is the industry-leading enterprise solution for global corporate transportation & mobility. Our international team is based across many countries with leading locations including the US, UK, Israel and Poland.  At HQ, we embrace remote and hybrid work, and view our diverse, global team as a great asset to our company culture and a reflection of our international presence.

If you thrive on challenge, change and creativity, we want to hear from you! 

What We’re Looking For 

We are seeking a Technical Implementation Specialist to join our global  B2B enterprise-level client implementations team. This client-facing role combines technical know-how with strong communication and organizational skills. You will be responsible for managing multiple projects, aligning cross-functional teams, and ensuring clients are set up for long-term success.

The role is hybrid, with a mix of office-based work in Rehovot and work-from-home (WFH) arrangements.

The role must overlap with US business hours (please see requirements).

• Lead end-to-end implementation projects for enterprise clients, including system setup, integration, testing, and training.
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• Serve as the main point of contact throughout onboarding, ensuring clear communication and exceptional service.
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• Collaborate with internal stakeholders (Product, Development, Support, Ops, Finance, etc.) to meet project goals and timelines.
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• Translate business needs into technical solutions and ensure alignment across teams.
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• Work across multiple concurrent projects while maintaining structure, deadlines, and customer satisfaction.
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• Provide technical support and troubleshooting during implementation and escalate issues as needed.
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• Continuously look for ways to improve onboarding processes and implementation best practices.

• 2+ years of technical experience (preferably with a dev background) in an implementation, onboarding, or client-facing support role.

• Proven experience working in a startup environment, a global B2B SaaS or tech company, or other similar fast and dynamic environment.

• Strong technical foundation with proven experience in APIs, databases, integrations, logs, and troubleshooting.

• Excellent communication skills, with the ability to work effectively across clients and internal teams.

• Outstanding organizational and project management skills, especially while handling multiple concurrent projects.

• Native-level English, both written and spoken - MUST!

• Based in Israel, with the ability to work around a 14:00- 21:00 schedule to align with U.S. business hours - MUST!

• Familiarity with tools like Jira, Zoho, Slack, Hubspot, Datadog, or similar is an advantage.

• A dynamic and supportive startup culture where your work makes a real impact.

• Opportunities to work with international enterprise Fortune 500  clients and modern SaaS technologies.

• Flexible remote work setup and global team collaboration.

• A role with ownership, autonomy, and room to grow.