Technical Support Specialist

A Global Company in Haifa is looking for a Technical Support Specialist

Location: Haifa (approximately a 13-minute walk from the train station)

Employment Type: Full-time, on-site

Role Responsibilities:

• Troubleshoot and resolve incidents and issues related to end-user equipment and software, including break/fix support, consulting, and assistance to authorized users
• Basic IT hardware troubleshooting skills, including OS imaging and Windows XP/7/10 issue resolution
• Troubleshooting MS Office and Outlook, including basic networking knowledge
• On-site server touch support
• Basic troubleshooting of video conferencing systems, projectors, and printers
• Support application certifications and software deployments for endpoints
• Coordinate with third parties when needed to maintain proper equipment and software operation
• PC equipment support: add/move/change/update/relocate laptops and desktops
• Manage hardware and software break/fix services for laptops and desktops, with experience in the full PC lifecycle and IMACD processes (Install, Move, Add, Change, Dispose)
• Manage inventory of new and redeployable equipment – including asset tagging, scanning, and updating the asset database (CMDB)
• Configure new or redeployed PCs – domain joins, data transfers, user profile creation, printer installation, network/wireless configuration, software installation, patch updates, post-installation validation, and end-user training

Requirements:

• At least 5 years of experience in the field
• Experience with software and hardware deployment
• Hands-on experience troubleshooting and installing end-user equipment such as laptops, desktops, tablets, Office 365, hardware, COTS software, and mobile applications
• Experience with application-level troubleshooting (enterprise software support)
• Experience troubleshooting VPNs and collaboration tools
• Experience troubleshooting password reset tools and remote control tools
• Strong knowledge of Microsoft operating systems, with emphasis on Windows 7, Windows 10, and Office 2013
• Working experience with ServiceNow (SNOW)
• Proficiency in English
• Familiarity with IT Service Management processes and ITIL framework