IT Support Technician
- פתח תקווה
About The Role
We are looking for a dedicated and service-oriented IT Support Technician to join our global IT team. In this role, you will act as the first line of technical support, ensuring smooth day-to-day operations across the company. You’ll work in a collaborative, fast-paced environment with the opportunity to grow your skills across a broad range of technologies.
Key Responsibilities
- Provide 1st and 2nd level support for hardware, software, and network-related issues across local and remote teams.
- Monitor and maintain IT systems and business applications to ensure stability, performance, and security.
- Execute IT onboarding and offboarding processes, including account setup, access provisioning, and equipment configuration.
- Support office infrastructure, including VLANs, Wi-Fi networks, and firewall configurations (Fortinet preferred).
- Respond to support tickets and requests within agreed service levels using internal help desk tools.
- Diagnose and troubleshoot incidents, perform root cause analysis, and implement preventive measures.
- Maintain and update system documentation, asset inventory, and user access records.
- Assist in managing IT-related projects and participate in improvement initiatives.
- Communicate clearly with technical and non-technical users, providing guidance and status updates.
- Participate in global on-call rotations, including coverage during weekends and holidays.
Qualifications
- English Proficiency: Excellent verbal and written communication skills – must.
- Experience: Minimum 3 years in an IT support role, preferably within a tech-driven company – must.
- Operating Systems: Solid troubleshooting skills for Windows, macOS, Android, and iOS.
- Networking: Understanding of fundamental network protocols (IP, ARP, DHCP, DNS, HTTP, SMTP).
- Cloud & SaaS: Hands-on experience with Microsoft 365, Intune, Azure, and Jamf Pro.
- Networking Hardware: Familiarity with managing office IT infrastructure (switches, access points, firewalls).
- Cybersecurity: Awareness of security best practices (e.g., MFA, threat prevention).
- Soft Skills: Strong problem-solving abilities, proactive mindset, and a passion for learning and collaboration.
Webbing is a global connectivity provider offering services in the Internet of Things (IoT) and Enterprise Mobility space.
As an innovative mobile carrier, Webbing provides an unmatchable enterprise grade solution for Fortune 500 & IoT/M2M companies, as well as an embedded solution for various manufacturers across the globe, to ensure a secured and continuous internet connection for all devices, no matter where they are in the world.
What we offer:
- Exposure to global IT operations and cloud-first infrastructure.
- A culture of mentorship and continuous learning.
- Opportunities for growth and professional development.
- Dynamic, team-oriented work environment.
- You will be working in a dynamic, diverse environment
- Working with multiple stakeholders of different roles and domains
- Working with a team of highly collaborative software engineers and QA engineers
- Hybrid work
- Work life balance
- Parking
- Food allowance
- Cellular plan
- Unlimited data plan for traveling
- Discount memberships
- Growth opportunities
- Professional development budget
- Global company- working and collaborating with amazing people around the world
- Fun working environment & company activities
- And of course, air hockey and ping-pong tournaments!
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באר יעקב
Mertens – Malam Team
בזק בינלאומי
אמת-דורקום
Matrix
