Support Tier 3 Specialist

Tech Support Specialist – B2B (Spanish & English Fluency Required)

Are you passionate about customer support and technology? We are looking for a Tech Support Specialist to join our growing team!

• Job Details:Work Hours: 3 PM to 12 AM (Monday to Friday)
• Remote Position (or specify the location if applicable)
• Non-Phone Support – All communication is via email and chat.
• Dynamic, Growing Company – Be part of an exciting and energetic team.
• Career Growth Opportunities – We value dedication and offer room for advancement.

• What We’re Looking For:Fluent in English (both written and spoken).
• Fast Learner – Ability to quickly adapt to new processes and tools.
• Experience with B2B Support – A strong advantage.
• Familiarity with CRM Systems – Preferred but not required.
•  2 years experience in a tier3 support role - Advantage
• Support oriented approach, and willingness to assist clients with complex problems with the product
• Extensive knowledge in SQL including familiarity with DataGrip/MySQLWorkbench running queries and updating table data
• Experience working with logs, investigating errors and providing detailed data on complicated issues
• Working within a team and managing employees - Advantage
• Experience with Jira , Freshdesk, Jenkins and Consul software solutions - Advantage

Who Should Apply?

This position is open to all qualified candidates who have strong communication skills and a passion for tech support.

If you’re ready to grow with a dynamic team, apply today!