Support Engineer

A cyber security company in Raanana is looking for a talented and motivated Support Engineer to join their team. In this role, you will be responsible for troubleshooting technical issues, identifying solutions, and delivering outstanding service to their customers.

Responsibilities

• Provide remote Tier 3 support for embedded information security solutions, ensuring high-quality service delivery to customers.
• Identify and resolve technical issues efficiently and professionally to maximize client satisfaction.
• Collaborate with client IT and information security teams to build strong relationships and meet their specific needs.
• Gain a deep understanding of security solutions from various manufacturers to offer expert guidance and support.
  
  

• 1-2 years of experience in System / IT roles.
• Excellent interpersonal and communication skills for effective client and team interactions.
• Strong analytical and problem-solving skills for tackling complex technical challenges.
• Prior experience in customer service or client-facing roles, with a proven ability to deliver exceptional support and build positive relationships.
• Ability to perform well under pressure and meet tight deadlines.
• Strong command of English, both written and verbal.
• Advantageous: Experience working with large organisations or enterprises.