Cloud Support Engineer

Job Title: Cloud Support Engineer for students 🎓

Location: Haifa, Israel (MATAM Advanced Technology Center) ✈️

About WideOps 🏢:
WideOps is a top-tier cloud solutions provider specializing in Cloud Solutions, serving clients across technology, healthcare, finance, and gaming. As a Google Cloud Partner of the Year in 2023, we are recognized for our expertise in cloud migration, DevOps, Kubernetes, security, and performance optimization. Our dedicated team and 24/7 Network Operations Center (NOC) ensure continuous support and high performance for our clients’ cloud environments.

Position Summary:
The Cloud Support Engineer will oversee, troubleshoot, and optimize cloud infrastructure for WideOps’ clients. This position requires deep knowledge of cloud operations, security, and performance optimization, along with a commitment to delivering outstanding support. The engineer will work directly with clients to ensure operational reliability, respond to incidents, and support secure migrations and optimizations.

Responsibilities 📃:

Support & Troubleshooting ⚠️:
Provide 24/7 monitoring of cloud infrastructure using WideOps’ NOC, proactively identifying and resolving issues to maintain high availability and system reliability.
Client Collaboration 📣:
Act as the main point of contact for cloud-related inquiries, providing real-time troubleshooting support and practical guidance.
Security & Compliance 📛:
Implement and monitor security protocols, including firewalls, access controls, and encryption, to protect client environments from vulnerabilities.
Conduct security assessments, manage access controls, and ensure that client environments meet industry standards and compliance requirements.
Documentation & Reporting 📄:
Maintain comprehensive documentation of troubleshooting steps, configurations, and best practices.
Qualifications :

Soft Skills ✅:
Excellent communication skills for client interactions and teamwork.
Proactive approach to problem-solving, with the ability to prioritize issues effectively and manage multiple client environments.
Advantages :

Cloud Technologies ☁️:
Familiarity with cloud technologies helps in managing scalable and cost-effective cloud resources efficiently.
Networking 🛜:
Understanding networking improves the design and management of secure cloud networks.