Technical Customer Experience Specialist – position no. 1401

About the Company

IBI is one of Israel’s leading and most innovative investment houses, providing a wide range of financial services including portfolio management, brokerage, mutual funds, and investment banking. With a strong emphasis on professionalism, innovation, and client service, IBI is a trusted partner for both individual and institutional investors.

About the Role

Are you passionate about technology, solving complex problems, and creating a seamless customer experience? Join our dynamic team at IBI Capital, where we combine innovation and excellence to make a real impact!

Responsibilities:

• Provide advanced technical support for external clients: troubleshoot complex product issues, analyze problems, and resolve them independently or escalate to relevant teams (development, infrastructure).
• Support internal clients: handle issues in internal systems, learn system mechanisms, and provide operational answers.
• Create internal guides: develop operational materials to improve knowledge sharing and streamline troubleshooting.
• Manage administrative tasks: design reports, set up users, perform installations, and ongoing work with databases involving data updates, issue investigation, and routine maintenance.
• Generating reports directly from the database using complex queries to support business and operational needs.
• Ensure smooth system operations: monitor system health, resolve infrastructure issues, identify recurring problems, and propose long-term solutions.

Qualifications:

• Degree in Information Systems / Engineering – must
• SQL knowledge – must
• Programming language experience (preferably C#) – must
• Previous experience in a similar role – a strong advantage
• CRM experience – an advantage

Required Skills:

• High service orientation, positive attitude, and patience.
• Fast learning ability for systems, processes, and tools.
• Strong interpersonal skills and teamwork abilities.
• Ability to manage tasks independently, stay organized, and handle multiple priorities.

What do we offer?

💼 Career growth and professional development opportunities.

🌿 A positive, supportive work environment.

🎁 Attractive benefits: advanced study fund, meal card (TenBis), subsidized health insurance, gifts for personal events and holidays, and company events.