Information Technology System Administrator

A leading startup in the Legal-Tech domain, the company has developed an AI- and NLP-based platform that scans online data sources to detect corporate misconduct and legal violations. Once identified, it builds class action cases and partners with major U.S. law firms in areas such as privacy, consumer protection, finance, and environmental law.

With nearly five years of activity and strong backing from top-tier funds, the company has completed its Series B and is preparing for its next funding round. It is recognized as a profitable and groundbreaking player in the Legal-Tech space.

Headquartered in Tel Aviv near the train line, the company operates in a hybrid model with two days working from home. It currently employs around 165 people globally, including 120 in Israel.

Responsibilities

• Assist in the daily operations of the helpdesk, ensuring adequate phone coverage at all times.
• Provide high-quality technical support to end-users in a courteous and professional manner.
• Identify high-priority issues and handle them as per the escalation process.
• Maintain oversight of the daily incident queue, ensuring that tickets are assigned and processed with minimal delay.
• Contribute to the creation and maintenance of technical documentation and share knowledge within the team.
• Be an active member of the team; identify gaps and opportunities for improvements and suggest changes to processes and procedures.
• Assist in automating processes within Infrastructure.
• Contribute to IT projects whether locally, regionally or globally.
• Support the wider team in its daily activities by exhibiting professionalism and technical know-how.

Requirements-

• 5 years of experience working at an enterprise level, focusing on high-level support.
• Excellent written and verbal communication skills in English.
• Strong troubleshooting, analytical, and problem-solving skills.
• Proficient in Microsoft Windows, Windows Infrastructure, DNS, DHCP, TCP/IP, Microsoft Office, Bloomberg, Citrix infrastructure, RSA, and printing technologies.
• Experience with Active Directory and ARS.
• Proficient in O365 Apps.
• Experience with OKTA.
• Familiarity with AV (Audio-Visual) technologies.
• Knowledgeable in PC hardware components and technical standards.