Salesforce implementor (Service cloud expertise), Salesforce project manager

Company Description

WEDO, established in 2007, is a leading delivery company specializing in Customer Experience solutions across various industries including Retail, Manufacturing, Finance, Insurance, Public Sector, and Life Sciences. As a business partner of Salesforce, WEDO provides comprehensive solutions from design to implementation, offering expert services in sales cloud, service cloud, community cloud, and CPQ. Based in Israel and part of the Unitask Group, WEDO comprises approximately 350 professionals, including experienced project managers, system architects, analysts, and QA specialists dedicated to tailoring solutions to meet business requirements.

This is a full-time hybrid role for a Salesforce Implementer (Service Cloud expertise) and Project Manager at WEDO, based in Petah Tikva, with some work from home flexibility. The role involves managing and executing Salesforce Service Cloud implementations, including requirement gathering, solution design, customization, and deployment. The Project Manager will oversee project timelines, coordinate with stakeholders, and ensure successful delivery and adoption of Salesforce solutions. This position requires close collaboration with development teams, clients, and other stakeholders to deliver high-quality customer experience solutions.

• Expertise in Salesforce Service Cloud implementation and customization
• Proven experience in project management, including managing timelines, resources, and stakeholder communication
• Strong analytical and problem-solving skills relevant to business process analysis and solution design
• Excellent communication and interpersonal skills, with the ability to work both independently and within a team
• Experience with other Salesforce applications such as Sales Cloud, Community Cloud, and CPQ is a plus
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
• Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Service Cloud Consultant, are highly desirable
• Experience in customer experience solutions and the ability to adapt to new technologies and methodologies