Developer Support Engineer

The opportunity

Unity israe is looking for a Developer Support Engineer to join our growing team in Tel Aviv. In this role, you’ll become an expert in our products and serve as a key technical point of contact for both customers and internal teams. You’ll have a direct impact on customer satisfaction and product quality by resolving complex issues and working closely with R&D, Product, and Business teams.

This is an opportunity to deepen your technical knowledge, build cross-functional partnerships, and drive meaningful improvements in both user experience and internal processes. Join us and be part of a collaborative team where your ideas, initiative, and technical skills will make a real difference.

What You'll Be Doing

• Investigate complex technical issues and identify root causes and solutions.
• Provide high-level technical support to strategic customers and internal teams.
• Collaborate closely with R&D and Product teams to escalate and resolve issues and improve product functionality.
• Create and maintain internal documentation and knowledge base articles.
• Deliver technical training to other teams and support cross-functional optimization projects.
  
  

• Proven ability to troubleshoot and analyze system and platform-level issues.
• Hands-on experience with SQL and data analysis.
• Ability to learn and understand complex systems and technologies quickly.
• Excellent communication skills in English, both written and verbal.
• Highly self-motivated and accountable, with strong organizational and time management skills.
  
  

• Experience with tools such as Kibana, Charles Proxy, Postman, GraphQL.
• Previous experience in technical support, QA, or data analysis roles.
  
  

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position