Operations Manager – Fintech

We are seeking an experienced Operations Manager to join a fast-growing international fintech group operating across Europe, Canada. This role involves overseeing and optimizing day-to-day operations across multiple licensed entities in the digital assets and online payments space, ensuring regulatory compliance and cross-departmental efficiency. This is a senior role with high visibility and impact. You will not only lead operations and compliance but also play a pivotal role in coordinating with sales, support, legal, and payment teams to drive strategic initiatives.

Key Responsibilities

Operations Leadership

● Manage and align workflows across departments: Customer Success, Compliance, Payments, Legal/Regulatory, Sales, and Marketing.

● Act as the central escalation point for all operational issues.

Customer Support

● Lead and structure a scalable support team focused on timely case handling and escalation.

● Oversee onboarding, training, and quality control.

Compliance & Risk

● Supervise the post-transaction compliance team and improve workflows.

● Respond to regulatory and law enforcement requests across jurisdictions.

● Ensure all CRM entries and compliance records are maintained per local regulatory standards.

Payments & Banking

● Monitor banking and EMI onboarding progress in coordination with the payments team.

● Oversee forecasting for account openings and assist with resolving onboarding issues.

Legal & Regulatory

● Guide the setup and updates of corporate entities in alignment with local legislation.

● Oversee audit preparation and regulatory submissions in cooperation with external advisors.

Marketing & Brand

● Collaborate on campaign implementation and ensure consistent branding across platforms.

● Offer input on website structure and UX for new markets or service rollouts.

Sales Enablement

● Join strategic sales calls, support affiliate management, and review client feedback.

● Track KPIs and ensure volume growth and client retention targets are met.

Governance & Compliance Oversight

● Ensure company operations align with evolving regulatory requirements across all operational markets.

● Identify and mitigate business risks.

Operational Excellence

● Design and roll out standard operating procedures (SOPs) across departments.

● Review department KPIs and implement performance improvement plans when necessary.

Forecasting & Reporting

● Analyze operational performance, forecast company growth, and adapt resourcing accordingly.

● Prepare regular operational and compliance reports for senior management.

Team Management & Travel

● Provide daily support to team leads and foster cross-functional collaboration.

● Travel quarterly to key locations for team oversight and leadership meetings.

Requirements

● 5+ years of experience in operations management, preferably in fintech, digital payments, e-commerce, or regulated financial services.

● Prior experience with VASP-licensed entities, EMIs, or PSPs is highly advantageous.

● Strong understanding of compliance, AML/CTF regulations, and digital asset operations.

● Exceptional organizational, communication, and cross-functional leadership skills.

● Hands-on mentality with the ability to operate in a fast-paced, international environment.

● Fluency in English (written and spoken); other languages are a plus.

● Ability to travel internationally on a quarterly basis.

What We Offer

● Opportunity to lead operations in a fast-growing, regulated fintech environment.

● Cross-border exposure and collaboration with experienced professionals in legal, compliance, and payments.

● Competitive compensation and flexible work setup.

Interested applicants are invited to submit a CV and short cover note attached to their cv outlining relevant experience