Customer Support Representative

Company Description

WorldCom Finance is a financial services company based in Tel Aviv District, Israel, specializing in cutting-edge financial solutions, including instant money transfers, digital wallets, foreign exchange, and prepaid cards. We simplify cross-border transactions for individuals and businesses with our innovative and reliable services.

Job Title: Customer Support Representative

We are looking for a full time Customer Support Representative to join our Fintech company in Tel Aviv.

Responsibilities:

-         Communicate with current and potential clients via telephone, email, online chat, or social media.

-          Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.

-         Document personal information to create, update, or adjust customer accounts.

-         Prepare call-related information for purposes of auditing and reporting.

-         Provide and respond to feedback about any aspect of the job or its duties.

-          Suggest products and services to clients based on their requests and needs.

-          Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders.

Qualifications:

-         Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel.

-         Bilingual language skills English/Russian/Hebrew, other languages are a plus.

-         Excellent verbal and written communication skills.

-         Ability to remain calm and composed in a fast-paced, high-pressure environment.

-         Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.