Technical Account Manager Team Leader

Sedric is hiring a hands-on TAM Team Leader to join our Customer Success team in Tel Aviv.

In this hybrid role, you’ll lead and mentor a team of Technical Account Managers while actively supporting the technical side of our enterprise and mid-market customer relationships.

You'll work closely with CSMs, own onboarding and troubleshooting, and turn customer needs into scalable technical solutions. Ideal for someone who thrives in a B2B SaaS startup, loves working with clients, and enjoys building efficient workflows.

Responsibilities

• Lead, mentor, and support a team of 4–6 Technical Account Managers.
• Support strategic clients with onboarding, technical troubleshooting, and solution design, in collaboration with CSMs.
• Translate customer needs into platform use cases and provide input on product improvements or development priorities.
• Be actively involved in resolving technical issues and managing escalations.
• Drive delivery across multiple projects with attention to quality, timelines, and client satisfaction.
• Collaborate cross-functionally with Customer Success Managers (CSMs), Product, R&D, Sales, and Operations.
• Lead initiatives to optimize and scale TAM processes, tools, and workflows.

Qualifications

• 6+ years of technical experience in B2B environments, with strong familiarity with SaaS technologies and client interaction.
• 4+ years of experience managing or mentoring technical or customer-facing teams.
• Proven experience working with US enterprise and mid-market clients.
• Strong understanding of onboarding, integration, technical support, and consultative solution design.
• Hands-on approach to troubleshooting and solving complex technical issues.
• Demonstrated ability to manage multiple parallel projects in a customer-facing capacity.
• Experience in SQL — able to query data and support TAMs in day-to-day use cases.
• Experience with prompt engineering or working with LLMs - an advantage.
• Experience in B2B SaaS, ideally in a startup or scale-up environment.
• Background in fintech or enterprise software - an advantage.
• Excellent communication skills in English — both written and verbal.