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חינם. בלי פרסומות. בלי אותיות קטנות.

Technical Support Tier 1 (Salesforce)

TITAN

תל אביב - יפו

Technical Support Tier 1 (Salesforce)

TITAN

תל אביב - יפו
עבודה מהבית
10,000-14,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

We are TITAN - a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no-code, web-based platform.

We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing first-tier support for the TITAN products. This role is an integral part of the customer experience journey.

Responsibilities:

Provide personalized support via various channels (Slack, Salesforce).
Manage the ticketing system for our products.
Diagnose and resolve technical issues related to our products.
Educate customers on features and best practices.
Escalate unresolved issues to the solutions and CS team or relevant departments.

Requirements:

2+ years of experience in a customer technical support role in a SaaS company
BSc in Information Systems/Computer Science.
Excellent Salesforce in-depth knowledge
Strong analytical and troubleshooting skills.
Excellent communication skills, both verbal and written.
Fluent in English, additional languages a plus (Spanish, French).
Willingness to work remotely across various time zones, Pacific US.
Experience with Power BI, Salesforce, and Data analytics.

Why Join TITAN?:

Work with a dynamic and innovative team in a fast-growing SaaS startup
Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
Enjoy the flexibility of remote work and a healthy work-life balance
Competitive compensation package and opportunities for professional growth and development

Diversity Policy:

At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.