Technical Support Tier 1 (Salesforce)

We are TITAN - a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no-code, web-based platform.

We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing first-tier support for the TITAN products. This role is an integral part of the customer experience journey.

Responsibilities:

• Provide personalized support via various channels (Slack, Salesforce).
• Manage the ticketing system for our products.
• Diagnose and resolve technical issues related to our products.
• Educate customers on features and best practices.
• Escalate unresolved issues to the solutions and CS team or relevant departments.

Requirements:

• 2+ years of experience in a customer technical support role in a SaaS company
• BSc in Information Systems/Computer Science.
• Excellent Salesforce in-depth knowledge
• Strong analytical and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Fluent in English, additional languages a plus (Spanish, French).
• Willingness to work remotely across various time zones, Pacific US.
• Experience with Power BI, Salesforce, and Data analytics.

Why Join TITAN?:

• Work with a dynamic and innovative team in a fast-growing SaaS startup
• Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
• Enjoy the flexibility of remote work and a healthy work-life balance
• Competitive compensation package and opportunities for professional growth and development

Diversity Policy:

At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.