Onsite Support

Responsibility of / Expectations from the Role

Must-Have

• Experience in End User Computing – Onsite Support
• Proficiency in Hebrew Language
• Service Management / Service Now
• Knowledge of ITIL processes

Good-to-Have

• Windows Domain knowledge

Desired Experience Range

5-7 Yrs

Desired Competencies (Technical/Behavioral Competency)

• Deploy software and hardware
• Troubleshooting and deploying end user compute devices including Laptop/ Desktop/Notes/O365/ Hardware/COTS and Mobile applications
• Troubleshooting on Application Support
• Troubleshooting on VPN software and Collaboration tools
• Troubleshooting on Password Reset tools and Remote Control tools
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 10 and Office 2013
• Working experience in SNOW
• English proficiency / Good Communication in local language
• Knowledge on Service Management / ITIL process

Responsibility of / Expectations from the Role

• Provide onsite support as per site categorization to provide operational and technical support
• Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
• Basic IT hardware troubleshooting skills with Windows XP/7/10 OS imaging and troubleshooting skills
• MS Office and outlook troubleshooting and Basic networking skills
• Server Touch support Services .
• Video Conferencing/Projector/Printer basics troubleshooting
• Perform support for application certifications and deployment for endpoint software.
• Coordinate with third parties as necessary to keep Equipment and Software in good working order.
• PC Asset Support: Add, Move, Change, Update, Reassign of laptop / desktop devices
• Manage hard and soft break fix services for laptops and desktops. Laptop and Desktop supportadmin with PC cycle and IMACDexperience
• Including the inventory management of new and redeployable assets. Asset management (Asset tagging or scanning, updating the Asset database with all changes performed or reported to maintain up to date and valid data in the CMDB)
• PC configuration of new and redeploying (used) PCs in inventory. Including domain joins, copying/reloading of data, profile creation, adding printers, network & wireless configuration, reinstallation of software, applying patches, post installation validations of all activities, end user training of any new hardware/software/ etc
• Data wipe and recycle of retired PCs following disposal procedures and legal hold guidelines
• Provide IT training to New Hires. IT training includes standard pc set up items such as bitlocker passwords,
• PC break/fix support. Assist with hardware warranty support, if there is an agreement in place with the manufacturer be the user’s advocate in opening a ticket and arranging an appointment to have parts repaired or replaced
• Application installation, support, user assistance
• Provide a Loaner PC during repair or when the new PC is not in inventory. Wiping and re-imaging between users and backing up/copying end user data when necessary.
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by the vendor.
• Provide hardware and software support for remote users including shipping (and receiving) of equipment, or scheduling of 3rd party vendor support when necessary.

About Tata Consultancy Services:

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.