Desktop Support Technician

Job Summary: We are seeking a motivated and detail-oriented Desktop Support Technician Level 1 to join our team. This entry-level position is responsible for providing technical support to end-users, ensuring the smooth operation of desktop hardware, software, and peripherals. The ideal candidate is a problem-solver with excellent communication skills and a passion for technology.

Key Responsibilities:

• Provide first-level support for technical issues, including hardware, software, and network-related problems.
• Respond to help desk tickets, phone calls, and emails to troubleshoot and resolve technical issues efficiently.
• Install, configure, and maintain desktop hardware, operating systems, and software applications.
• Assist with setting up and maintaining user accounts, email configurations, and access permissions.
• Perform routine maintenance on desktops, laptops, printers, and other peripheral devices.
• Escalate complex issues to higher-level support teams or external vendors as necessary.
• Maintain accurate records of support requests, resolutions, and asset inventory in the ticketing system.
• Provide basic user training on software applications and hardware usage.
• Collaborate with other IT team members to ensure timely resolution of issues and optimize IT processes.
• Stay updated on emerging technology trends and best practices.

Qualifications:

• High school diploma or equivalent required; an associate degree in IT or related field is preferred.
• CompTIA A+ certification or equivalent is a plus.
• Basic understanding of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office Suite and other common business applications.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Customer service-oriented with the ability to handle users courteously and professionally.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Willingness to learn and grow within the IT field.

Requirements:

• The candidate must have served in the Israel Army.
• The candidate should have their own vehicle, as they may be required to visit the other branch in Nes Tsiona. Advance notice will be provided for such visits.
• Fuel expenses between client locations will be reimbursed.

Able to start immediately.