SVP Global Support

NoTraffic is revolutionizing urban mobility with the world’s leading AI-powered Mobility Platform, transforming traffic lights into a software-defined digital grid for efficiency, sustainability, and safety.

Named to TIME’s "100 Most Influential Companies," NoTraffic is scaling rapidly across North America and expanding globally. Join us as we reshape the future of transportation

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We are seeking an experienced, hands-on SVP of Global Support to lead and scale NoTraffic’s global customer support and technical operations. This executive role is critical to ensuring an exceptional customer experience while supporting our hyper-growth globally. The SVP of Global Support will manage our global operations, establish a support presence in Europe, and build a centralized operations hub that includes technical services, and upper-tier support team

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Key Responsibilitie

• s: Lead, manage, plan, and establish global support operations, ensuring top-tier service levels and high customer satisfacti
• on.Establish and scale new market operations and support to meet NoTraffic’s global expansion strate
• gy.Build a global support infrastructure, including a technical services center and L3/L4 escalation tea
• ms.Define and implement a clear global support playbook, including standardized processes, escalation protocols, and best practic
• es.Establish and enforce Service Level Agreements (SLAs) and performance metrics across all support functions to guarantee operational excellen
• ce.Drive cost reduction initiatives and operational optimization programs to meet company efficiency and profitability targe
• ts.Recruit, scale, and mentor a high-performing, global support team while fostering a strong, customer-centric cultu
• re.Develop proactive monitoring, alerting, and 24/7 incident management frameworks to ensure service continuity and reliabili
• ty.Collaborate closely with Product, R&D, Delivery, and Sales teams to streamline support processes, accelerate issue resolution, and feed customer insights into product improvement cycl
• es.Act as the voice of the customer at the executive level, promoting customer advocacy and driving initiatives that improve loyalty, retention, and overall satisfacti

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Requiremen

• ts: 8+ years of experience leading global customer support, technical operations, and NOC teams in a SaaS or hardware-enabled SaaS tech environm
• ent.Proven experience building and scaling support operations across multiple regions, including North America and Eur
• ope.Strong expertise in establishing and managing NOC, technical services, and multiple tiers (L1-L4) support environme
• nts.Demonstrated success in driving operational excellence, cost optimization, and support process automat
• ion.Deep understanding of SLA management, incident response, escalation handling, and customer satisfaction framewo
• rks.Excellent leadership, team-building, and cross-functional collaboration ski
• lls.Exceptional English communication skills (both written and ver
• bal)Comfortable working in a high-growth, fast-paced, and dynamic global tech organizat
• ion.Willingness to travel internationally as nee