Collection Specialist

Job DescriptionAbout Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over ~4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Fiverr and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us 
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

We are looking for a proactive and detail-oriented Collection Specialist to help manage and optimize our collections process. In this role, you’ll take ownership of outstanding invoices and payments, working independently to minimize profit loss while ensuring a smooth and efficient workflow. If you thrive in an environment with  problem-solving, enjoy working with automated payment systems, and have a keen eye for detail, we’d love to hear from you!

Job RequirementsWhat you should have ..

• 2-3 years of experience in Collections and Billing.

• Strong proficiency in Microsoft Office (Excel & PowerPoint).

• Experience with NetSuite and Salesforce  (a must).

• Strong analytical and data-driven mindset.

• Excellent communication and negotiation skills.

• Ability to work independently, take initiative, and adapt to an evolving automated environment.

• Bachelor’s degree in finance, accounting, or a related field.

• Experience working with global teams and in a fast-growing SaaS company.

• Fluent In English (both written and verbal)
  

• Manage and oversee the collection of outstanding invoices, ensuring timely resolution while following company policies.

• Proactively communicate with customers (via email and phone) to address billing inquiries and facilitate collections.

• Monitor daily incoming payments through an automated system, ensuring accuracy and proper reconciliation with company records.

• Analyze and report on aging accounts, disputes, and collection trends to support financial decision-making.

• Develop and implement strategies to improve collection efficiency and success rates.

• Prepare, monitor, and evaluate collection performance metrics and goals.

• Collaborate with cross-functional and global teams to align collection efforts and optimize financial processes.

• Enforce credit policies and procedures to ensure smooth operations and prevent excessive credit exposure.

• Participate in key strategic initiatives and support ad hoc financial projects as needed.
  

• Company share options plan
• We have a flexible hybrid working model
• Work from home allowance- to get your home office set up!
• Payment for sick leave from the first day
• 2 Social Impact days per year for volunteering
• Annual Headspace subscription and wellness benefits
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• 10 bis or cibus/wolt- you get to pick!
• Transportation allowance
• Dog-friendly
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter