Technical Implementation Consultant - Spanish/Portuguese

Technical Implementation Manager - Spanish/Portuguese Speaking

Location: Ra'anana

Department: Customer Success

Reports to: Director, Customer Success

This role involves working Monday to Friday

Purpose

To ensure smooth onboarding and successful technical setup of the platform for new customers.

Mission & Goals

• Deliver technical onboarding projects on time and within scope
• Build a strong foundation for product adoption and customer success
• Enable long-term retention through quality implementation practices

Responsibilities

• Manage onboarding timelines, milestones, and deliverables for new customers
• Own the full technical setup and configuration of the platform
• Collaborate with clients’ technical teams to ensure accurate integrations
• Troubleshoot setup issues and provide timely resolution
• Partner with Customer Success Managers for a smooth post-onboarding handoff

Main Tasks

• Lead kickoff meetings and gather technical requirements (in English, Spanish, and/or Portuguese)
• Configure the platform, including integrations, user permissions, and data flow
• Test and validate system functionality in collaboration with the client
• Provide training and documentation to ensure client readiness
• Transition the account to the ongoing CS team with clear documentation

Qualifications

• Fluent in Spanish and/or Portuguese, and proficient in English
• 5-7 years of B2B SaaS Customer Success experience
• Excellent written and verbal communication skills across all three languages
• Ability to juggle multiple priorities while maintaining a strong customer focus
• Strong project management and time management skills
• Technical proficiency with APIs, SaaS platforms, data integrations, and SSO
• Excellent problem-solving and troubleshooting abilities
• Confident communicator who can guide clients through technical conversations and training
• Experience working in customer-facing implementation or onboarding roles

About Gravyty

At Gravyty, we are redefining how higher education, K-12, and nonprofits engage students, alumni, and donors. Our AI-powered platform transforms engagement by breaking down data and technology silos, creating a seamless experience across the entire lifecycle—from student success to alumni and donor relationships. Trusted by over 2,750 institutions and organizations, Gravyty powers more than 25.5 million interactions annually, driving better outcomes, greater efficiency, and stronger connections.

Our global team of 150+ passionate professionals is united by a shared commitment to innovation, excellence, and making a real impact. If you’re looking to be part of a dynamic, purpose-driven company, Gravyty is the place for you.

We offer competitive benefits, employer-matched retirement plans, flexible time off, and a supportive environment where your contributions make a difference.

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the hiring process, please let us know, and we will work with you to meet your needs.