Customer Support Specialist

We're Agora, a Fintech startup based in TLV on a mission to revolutionize the way Real Estate firms and investors manage their capital. Our Investment Management software helps companies raise and preserve more capital by automating their back-office operations, increasing their investors' satisfaction, and providing them with advanced tools for better marketing efforts.

We are expanding our Customer Support team and seeking a Customer Support Specialist to ensure our clients receive exceptional service and support.

What are we looking for:

• Provide high-quality support to clients via email, chat, phone and Zoom.
• Troubleshoot product-related issues and guide customers through effective solutions.
• Collaborate with internal teams to enhance customer experience and improve support processes.
• Identify trends in customer feedback and suggest improvements.
  
  

• 1-2 years of experience in customer support (preferably within SaaS).
• Bachelor’s degree in Finance, Real Estate, Business Administration, or a related field is preferred.
• Strong problem-solving skills with the ability to communicate technical concepts clearly.
• Familiarity with support tools such as Zendesk, Intercom, or similar platforms (is an advantage).
• Ability to multitask, prioritize, and thrive in a fast-paced customer-first environment.
• Positive attitude, empathy, and high energy.