Marriott Austin North - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

At Marriott Austin North, we’re passionate about delivering exceptional service and creating memorable experiences for our guests. Located just north of downtown Austin, our hotel provides a welcoming environment for guests, and an exciting, dynamic workplace for team members. We are located just north of Austin near I-35 and US 183, which provide various public transit routes serviced by CapMetro. As part of our team, you’ll be an integral part of delivering the Marriott experience: known for its personalized service, thoughtful amenities, and commitment to making each guest feel valued. Whether you’re working directly with guests, maintaining a clean and comfortable environment, or collaborating with colleagues across departments, your contribution will play a key role in the success of our hotel. As part of Aimbridge Hospitality, we believe in nurturing professional growth and providing opportunities for employees to shine. If you’re excited about joining a forward-thinking team that celebrates innovation and personal development, we’d love for you to apply.