Technical Support Engineer

Description

We are looking for a Technical Support Engineer to join our Email Security Team - Avanan.

Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.

Major Responsibilities

• Track and triage customer support tickets
• Interact with customers for analysis and resolution
• Troubleshoot problems and identify solutions
• Collaborate with our software engineers to help resolve problems
• Maintain customer satisfaction while advocating quality in every aspect
• Help drive the future of the product by collaborating with our engineering and product teams
• Play a crucial role in incident management response

Desired Background

• Experience in Python, Bash and Powershell
• Experience with querying using SQL
• Experience in supporting SaaS-based products
• Experience in working with a ticket/case management system (eg: Jira, Zendesk)
• Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
• Proficient at managing your own time and priorities and has a “let’s get it done” attitude
• Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
• Must speak fluent English

It would be great if you also have:

• Experience of working with email security/mail flow
• Experience of working with Office365, G-Suite, Microsoft Exchange, Active Directory and or ADFS.
• Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols
• Bachelor’s Degree in Computer Science or a related field a plus
• Team player spirit!
• Believe in learning new things every day.
• This position is posted in multiple countries. Your ability to work without sponsorship in the country for which you apply is required.