Customer Support Representative

About The Company:

The5ers is a leading tech company that empowers traders worldwide with innovative financial solutions and services to enhance their knowledge and skills. Its flagship brands, The5ers and Trade The Pool, operate as private equity funds, offering unique career advancement opportunities for traders. These include tailored scaling plans designed to increase capital levels and maximize profits.

As the company continues to expand, it is developing new brands and products to create a comprehensive ecosystem—one that fosters growth, learning, and collaboration within the world’s largest trading community.

Position Overview:

We are looking for a Customer Support Agent to join our dedicated team. In this role, you will be at the forefront of providing top-notch support to our traders, helping them navigate our proprietary trading programs and offering advice based on market trends. This is a fantastic opportunity for someone passionate about financial markets and trading who enjoys problem-solving and working closely with clients while directly contributing to our firm’s success.

What You’ll Do:

• Resolve and address any customer concerns and issues related to their accounts.
• Act as a strategic advisor, establishing trust and advocating for client needs across departments.
• Respond to customer inquiries via email promptly and professionally.
• Resolve customer concerns with patience, empathy, and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Provide clear and accurate information regarding traders' accounts and our financial products.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify and escalate high-priority issues to the appropriate teams.
• Meet performance targets, including response times and customer satisfaction metrics

Requirements:

• 1+ years of experience in a customer support role within a fintech or financial services company – Must
• Native-level English – Must
• Flexibility in working hours and the ability to support the team across different time zones
• Strong ability to collaborate across teams and with external partners
• Problem-solving mindset with a professional approach
• Knowledge of financial markets, trading, or forex – A big advantage
• Familiar with the ticketing system
• Team player

Why Join Us:

At The 5%ers, we foster an environment of collaboration, creativity, and growth. By joining our team, you'll play a pivotal role in shaping the future of proprietary trading while enjoying unique opportunities for personal and professional development in the fintech industry. We offer a dynamic workplace where your expertise is valued, your ideas are encouraged, and your contributions drive our collective success.