Senior Technical Account Manager

Tech-savvy. Customer-obsessed. Business-minded. All in one.

At Package.ai, we’re transforming the way retailers connect with their customers—across the entire journey. From the first website chat to the final doorstep delivery (and back again), our platform powers personalized, meaningful experiences that drive loyalty and growth.

With dozens of retailers already on board across North America, a product that’s truly mission-critical, and revenue that keeps doubling—this is the perfect time to get in.

We’re looking for a Senior Technical Account Manager who lives at the intersection of tech, product, and customer success. Someone who thrives on solving tough problems, building deep customer relationships, and acting as the voice of the client within the company.

Who you are:

• You’re a hybrid: technical, analytical, and people-smart.
• You’re great in a room—whether it’s with engineers or execs.
• You know how to troubleshoot an API and manage a roadmap conversation.
• You’re comfortable leading customer calls, navigating ambiguity, and driving real impact.
• You love being close to the product and even closer to the customer.

What you’ll do:

• Own relationships with our largest enterprise customers—serve as their trusted technical partner.
• Lead weekly customer syncs, scope requests, triage issues, and guide them through product capabilities.
• Be the bridge between R&D, product, and customer success—communicating needs, translating priorities, and driving solutions.
• Troubleshoot complex issues hands-on using tools like Postman, browser dev tools, and database queries (SQL/NoSQL).
• Advise customers during onboarding, implementation, and pre-sales on what’s possible (and what’s not).
• Represent Package.ai with sharp, polished English in both technical and strategic conversations.
• Think fast, connect dots, and help customers get the most out of our platform—every single week.
• Travel occasionally to visit customers across the US and Canada.

What you bring:

• 5+ years in client-facing roles (TAM, Solutions Engineer, or similar) in a B2B SaaS company.
• Strong technical background—degree or equivalent hands-on experience in support, implementation, or pre-sales.
• Hands-on troubleshooting skills with APIs, JSON/CSV data formats, Postman, SQL/NoSQL, and web developer tools.
• Experience working with U.S.-based enterprise customers and managing complex projects.
• Exceptional communication skills in English—clear, credible, and persuasive.
• Comfort working partially on U.S. hours, including occasional on-call weekend support.
• You get SaaS, you get product, and you get customers.
• Big bonus: experience in retail tech, logistics, last-mile delivery, or customer engagement platforms.

Why Package.ai?

This isn’t just another TAM role - it’s a front-row seat in a fast-growing, product-led company. You’ll help shape how we work with customers and how the product evolves.

You’ll join a tight-knit, high-talent team that’s building something real - and you’ll have a big say in how it scales.

At Package.ai, we welcome everyone. We believe diverse teams build better products, and we’re committed to fostering a workplace that’s inclusive, respectful, and empowering for people of all genders, identities, and backgrounds.