Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

We're looking for a brilliant, hardworking, and super nice Help Desk specialist who loves the IT world and has high service awareness. This is an amazing opportunity to join an incredible team and experience success with us!!!

The Role

• Take primary responsibility for Hardware installation and maintenance (Mac, Lenovo, Printers, TV, etc.)
• Software installation and maintenance
• Internet Lan and Wi-Fi maintenance (APs, Switchs, FW)
• Responsible of the physical security system (VPN, Access control etc.)
• New employee/leaving onboarding
• Manage users in G-Suite, Microsoft Office 365, Last Pass
• Windows Active directory Management (DNS, Group policy)
• IT procurement
• Ticketing System
  
  

• 2-4 years of experience as Help Desk specialist- Must
• Proven experience support conference rooms - Must
• Proven experience with Mac, Lenovo.
• Proven experience operating Microsoft & Mac systems – Must
• Hardware and software troubleshooting experience- Must
• Network failure troubleshooting.
• Proven experience working with various 3rd party providers – Must
• Knowledge of Google G-suite and Microsoft Office 365
• Proven experience with cloud phone systems- Advantage
• Strong communication skills, ability to work under pressure, service oriented
• Fluent English speaker - Must.
• Highly Organized
• A positive, high energy team player