Technical Support Engineer

SentinelOne LinkedIn

תל אביב - יפו

About Us

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

What are we looking for?

SentinelOne seeks a passionate Technical Support Engineer to join our rapidly growing Global Support and Services organization. As a Senior Support Engineer, you will be the interface between our customers, field engineers, and development, providing top-tier technical support to our customers.

We seek someone with a proven track record of supporting enterprise customers across Windows, Mac, and Linux environments, who thrive under pressure while managing multiple cases efficiently. In this role, your analytical thinking and resourcefulness will be key in troubleshooting complex issues, optimizing resolution times, and ensuring high customer satisfaction.

What will you do?

Provide grade-A support for our lucrative enterprise customer base
Provide immediate response to tickets according to the SLA and strive for the fastest resolution possible
Understand the issue and the business/security impact
Understand the issue and the business/security impact, provide frequent, meaningful, and high-quality updates to customers
Deflect repeated issues through automation/KB/Self Service

What experience or knowledge should you bring?

Minimum 2 years of experience in customer support or a customer-facing technical role (e.g. Technical Support, Customer Success, Professional Services)
Experience with delivering customer services, both frontline, second, and third tier levels, preferably within a SaaS B2B vendor environment
Expert-level proficiency in Windows, Mac, or Linux
Networking or Endpoint Security background required
Excellent customer-facing abilities and strong problem-solving as well as troubleshooting skills
Excellent written and verbal communication skills in English (other languages are a plus)
Demonstrated understanding of common customer service tools (Ticketing, Voice, Chat) and processes
Ability to analyze and identify improvements in service systems
Experience in managing cross-team projects to completion
Ability to think outside the box and drive innovation that improves productivity
Independent, responsible, and result-driven team player
AWS, GCP, or Azure experience is an advantage
Experience with writing code and scripting is an advantage
Travel required as needed

Why Us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

Study Funds- SentinelOne contributes 7.5% over your base salary (no tax ceiling is applied), and employees contribute 2.5% of their base salary
Pension fund- SentinelOne contributes to your pension fund according to local law. Pension contribution may vary based on the selected plan.
RSUs- 4 years vesting with 1-year cliff and then quarterly.
Annual bonus (depending on the performance of the company) paid out in 2 cycles
Employee Stock Purchase Plan- The plan enables employees to purchase SentinelOne stocks at discounted prices vs. market value. (the plan is subject to local taxation)
Company time off and holidays
Private medical insurance
Meal allowance
Home office allowance
Hybrid work model- The possibility of working both from the office and working from home
Parental Leave - Embracing a new child into the family is a unique moment for everyone! In support of that, we offer 20 weeks of fully paid leave for the birth parent and 12 weeks of paid leave for the non-birth parent
Employee Assistance Program- Psychological sessions with certified therapists to help you overcome stress, personal and professional challenges
Free Parking in our office building
Music Room fully equipped room
Wellness- workout sessions and a wellness app

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.