Senior Software Engineer (AI, CRM group)

Description

At monday.com, we are revolutionizing the CRM space by building the most flexible, AI-powered, and user-centric solution for businesses of all sizes. Our CRM empowers sales teams, customer success managers, and operations leaders to streamline workflows, close deals faster, and unlock the full potential of their data. We are now embedding AI across our entire CRM experience, redefining how teams interact with their customers and data.

As an AI Engineer in the CRM group, you will play a key role in integrating cutting-edge AI capabilities across the entire sales and customer journey.

You will work alongside top engineers, data scientists, and product managers to build scalable, high-performing AI features that directly impact our customers' success. If you’re excited about leveraging AI to transform how businesses manage relationships, deals, and growth, this is the role for you.



About The Role

• Design, develop, and deploy AI-driven features that enhance sales automation, forecasting, customer engagement, and decision-making within Monday CRM.
• Develop and optimize AI-powered recommendation systems, next-best actions, and pipeline management.
• Build AI-driven automation tools to improve follow-ups, deal prioritization, and customer success workflows.
• Optimize AI solutions for performance, scalability, and cost efficiency.
• Stay ahead of AI advancements and apply the latest research to solve real-world CRM challenges.
  
  

• 6+ years of experience in backend engineering with a strong focus on LLMs, and AI-driven systems, including deploying and optimizing large-scale language models.
• Proven track record leveraging LLMs to build elaborated, mission-critical products with real user adoption
• Background in working with structured and unstructured data, including text, voice, and sales interactions.
• Passionate about CRM, sales automation, and leveraging AI to drive business impact.
• Strong problem-solving skills and ability to work in a fast-paced, high-growth environment.
• Experience with micro-services architecture, event sourcing and modem frameworks - an advantage
  
  

• Join one of the fastest-growing CRM products in the market, with AI at the core of its future.
• Work on impactful AI-driven projects that redefine how sales teams operate.
• Be part of a highly collaborative, innovation-driven team that values creativity and data-driven decisions.
• Enjoy a dynamic work environment with opportunities for growth, learning, and leadership.