Head of Customer Experience

Gett is looking for a Customer Service unit manager to lead the service experience for customers and drivers using the Gett app by managing four service teams and an availability team.

Your place is here if you have endless leadership abilities and charisma, as well as a love of service!

Responsibilities:

As part of the role, you will manage a powerful and significant unit of about 70 employees, with all that entails, to meet the service goals, examine the processes and strive for continuous improvement.

As part of the job, you will work with external suppliers and internal interfaces, deal with issues related to recruiting and retaining employees, and invest in identifying broad problems and finding high-level solutions.

The role includes focusing on the ability to create independence among users and improving the digital experience.

Qualifications:

• 3-5 years of experience in managing a customer service center in a medium / large company - Must
• Bachelor's degree in social sciences - an advantage
• Flexibility in working hours and providing a broad response to staff
• Ability to work with interfaces throughout the company and outside it
• Ability to identify problems and provide a professional solution
• Data analysis capabilities and problems
• Managing and leading capabilities of a large Business unit
• Experience in coaching and mentoring team leaders.
• Technical experience in technical centers - an advantage.

At Gett, we’re committed to creating an inclusive, respectful environment where everyone feels valued and empowered to succeed. We believe that diversity drives innovation, and we’re proud to offer equal opportunities to all—regardless of age, race, gender identity, sexual orientation, disability, or any other characteristic. If you need accommodations during the recruitment process, please contact us at [email protected] ,and we’ll do our best to support you. Click here to view our privacy policy.