AI Solutions Engineer

About the Role

At ai.work, we are redefining internal service and operations with an Agentic AI-first automation platform. As the AI Solutions Engineer, you will be at the forefront of imagining and creating AI Agents for leading enterprise organizations. You’ll be the ai.work expert responsible for customer-facing AI solutions (pre-sales POCs, implementations, integrations, and workflow designs). This is a hands-on role that will design and drive customer implementations. Reporting to the head of product, and working in close collaboration with sales, this role blends solution engineering and AI implementation - with the ultimate goal of ensuring our customers leverage AI agents effectively.

What You’ll Do

• Partner with customers to design, configure, and implement Agentic workflows with ai.work that integrate with their existing tools and processes.
• Define AI agent behaviors, automation logic, and requirements for API integrations for seamless customer implementations.
• Create AI Agent templates and best practices that can be reused across multiple customers.
• Support pre-sales by building custom demos and POCs, showcasing ai.work’s ability to streamline internal service operations.
• Act as a liaison between customers and product, ensuring real-world insights shape the product roadmap.

What We’re Looking For

• 2+ years of experience in Solutions Engineering, AI Implementation, Business Operations, or a similar role.
• Hands-on experience with AI-driven automation, APIs, workflow tools, and integrations.
• Passion for rethinking how organizations can run with AI-first principles.
• A deep familiarity of SaaS, AI copilots, and enterprise automation.
• Strong ability to translate business needs into Agentic workflows and implementations.
• Comfortable working with both customers and internal teams.
• Enthusiasm for thriving in a fast-paced, innovative startup environment
• Experience with tools like ServiceNow, Zapier, UiPath and enterprise automation platforms is a plus.
• Experience with configuring AI tools like Custom GPTs, automation workflows with AI, or any other AI agent platforms is an advantage.

Why Join Us?

• Shape the future of AI-powered service automation at an early-stage, high-impact company.
• Become the expert in the most important technology shift of our generation and future proof your career.
• Own AI implementation for both our customers and our internal operations as we scale.
• Work directly with the CEO and Product team to define how AI transforms organizations.
• Competitive compensation, equity, and a front-row seat to the AI-driven transformation of internal service workflows.

What We Offer

• Opportunity to grow with a well-funded AI startup
• Career development opportunities as the company scales
• Work side by side with experienced veteran founders
• Work is from Expo Tel Aviv area - on-site (some flexibility optional)
• Collaborative, fast-paced AI startup
• Great people, great work environment