Global Account Manager

🌍 Global Accounts Manager – Transworld Logistics

Overview:

Transworld Logistics is seeking a dynamic Global Account Manager to lead strategic customer relationships, drive international growth, and ensure top-tier service delivery.

This role will focus on acquiring and retaining both domestic and global customers while collaborating closely with internal teams to optimize performance and customer satisfaction.

Key Responsibilities:

• Customer Acquisition & Retention:
• Develop and maintain strong relationships with existing customers through ongoing engagement, satisfaction assessments, and service improvements.
• Global Account Development:
• Partner with global account managers to identify opportunities and expand relationships with multinational clients.
• Cross-Department Collaboration:
• Serve as the primary liaison between customers and internal departments to ensure seamless operations and service delivery.
• Performance Monitoring:
• Prepare presentations, business reviews, and data-driven reports to evaluate service performance and identify growth opportunities.
• Target Achievement:
• Deliver against established KPIs and contribute to the company’s strategic growth initiatives.

Qualifications:

• Proven experience in account management, customers acquisition, or customer success (logistics industry a plus).
• Strong interpersonal skills and the ability to manage cross-functional collaboration.
• Excellent verbal and written communication skills.
• Self-starter with strong organizational and time-management capabilities.
• Business English – written and spoken.