Customer Support Engineer

About Simploud:

Simploud is a fast-growing SaaS company helping Life Sciences teams manage quality, compliance, and lab operations.

The Role:

We’re looking for someone with 2–4 years of experience in a support role to join our team. You’ll help customers by answering questions, solving issues, and configuring the system based on their requests.

What You’ll Do:

• Provide day-to-day support to customers.
• Handle incoming tickets, troubleshoot issues, and offer clear solutions.
• Configure and adjust the system based on customer requests.
• Work closely with the product and customer success teams.
• Identify common problems and suggest ways to improve the product.
• Help keep our support documentation up to date.

What You Need:

• 2–4 years of experience in a customer support role.
• Experience working with SaaS products.
• Strong communication and problem-solving skills.
• Comfortable working with systems and learning new tools.
• Good understanding of tech tools and formats like HTML, XML, JSON, and SQL.
• Knowledge of Salesforce is a plus.
• Fluent in English, both spoken and written.
• Organized, self-motivated, and reliable.

Location:

Near HaShalom train station, Tel Aviv.