Junior Technical Support Representative

Job Description

• Provide exceptional technical support – Offer professional, efficient, and friendly assistance to clients regarding technical issues with our products.
• Manage new clients – Oversee the onboarding process from post-sales to training and full system implementation.
• Troubleshoot effectively – Identify, analyze, and resolve system issues independently or follow established guidelines.
• Train customers – Educate new and existing customers on how to use our products.
• Document customer interactions – Accurately record customer inquiries in our CRM system.
• Drive continuous improvement – Participate in projects aimed at enhancing services and processes.
  
  

• Full-time availability – On-site work in Nesher
• High-level English – Required
• Bachelor’s degree – Required
• Excellent communication skills – Strong verbal and written communication in Hebrew and English.
• Patience and empathy – Ability to actively listen to customers and understand their needs.
• Quick learner – Willingness to learn new technologies and stay updated on relevant knowledge.
• Analytical thinking – Ability to analyze problems and find creative solutions.
• Team player – Ability to collaborate effectively in a dynamic environment.
• Nice to have – Experience in the hospitality industry.