Driivz, a Vontier company, powers the e-mobility revolution with a market-leading, end-to-end EV charging and energy management platform for global charge point operators and electric mobility service providers.

We offer a scalable, integrated solution that enables our clients to efficiently manage their networks and provide EV drivers with an exceptional charging experience.

Operating in over 30 countries across the US, Europe, and Asia, we facilitate hundreds of millions of charging events for millions of EV drivers and manage more than 100,000 public chargers (with hundreds of thousands available through roaming).

Our customers include global industry leaders such as EVgo, Volvo Group, Shell, Circle K, Mer, Recharge, Kople, ESB, CEZ, MOL Group, and eMobility Power.

Join our team and collaborate with some of the brightest and most innovative minds driving the e-mobility industry forward and building a greener future.

For more information, please visit http://www.driivz.com

• Responsibilities:

• Serve as the first point of contact for technical issues, providing strategic solutions and leading problem-solving efforts.
• Customer Onboarding & Enablement: Guide customers in the technical implementation of Driivz solutions, ensuring alignment with their business objective, resolving complex software issues, and ensuring smooth product installation, configuration, and optimization
• Solution Architecture: Analyze customer requirements and design scalable, efficient solutions leveraging Driivz’s platform and APIs.
• Support post-sales activities, resolving complex software issues, and ensuring smooth product installation, configuration, and optimization
• Work closely with cross-functional teams to deliver consistent and valuable customer experiences. Support complex troubleshooting efforts, collaborating with Product, R&D, and Support teams to address customer challenges.
• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues
• Conduct architecture reviews and provide recommendations to optimize customer environments, ensuring robust and scalable solutions
• Build and present solutions and live product demonstrations to showcase how Driivz can accelerate EV business strategies
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations
• Deliver 1:1 or 1:Many customer sessions(e.g. Expert Coaching, Ask-an-Expert) based on the Driivz product knowledge
• Participate in enabling the customer success team or the sales team on technical, product-specific topics internally.

• Qualifications:

• Required:
• 10+ years of experience in technical customer-facing roles, such as TAM(Technical Account Manager),Technical Support Engineer and etc.
• Proficiency in business intelligence tools like Tableau and/or building analytics data pipelines
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level
• Fluent in written and verbal communication in English
• Experience in writing software specifications, use cases, and documenting customer requirements

• Preferred:
• 5+ years of on-site support experience with customers, effectively resolving technical issues while working independently
• Knowledge of and/or interest in the eMobility and electric vehicles industry
• Familiarity with Python/R, web development, and AI/statistical analysis
• Experience working with Enterprise-level customers