Customer Service Representative

Customer Service Representative – Attendance to Payroll System

Work in the Customer Service Department, providing support to users of the employee attendance-to-payroll system.

Job Description (Main Tasks and Responsibilities):

• Part of a team supporting a system used by some of the largest organizations in the market.
• Responding to phone calls and emails, providing professional and technical support (Tier 2 and above).
• Expanding work scope, implementing and integrating new processes for existing clients.
• Playing a significant role in onboarding new clients.
• Conducting remote client training sessions.

Job Requirements (Education, Skills, and Experience):

• Experience working with payroll systems (from attendance to payroll) or background in payroll accounting, with knowledge of extension orders – mandatory
• Excellent interpersonal skills
• High-level customer service orientation
• Strong technological aptitude
• Ability to work independently and self-motivate
• Patience