Implementation & Support Specialist

Exponet is a fast-growing SaaS company developing project-management solutions for the construction industry. We’re looking for a hands-on Implementation & Support Specialist to deploy our web-based platform and provide world-class technical assistance to our clients—both remotely and in the field.

What You’ll Do

Solution Deployment

•  Configure, customize, and deploy our SaaS platform to match client requirements.

Client Onboarding & Training

•  Lead kickoff sessions and deliver interactive training—via Zoom and in-person visits (driving to client sites as needed).

Technical Support

•  Respond to tickets by phone, email, video calls, and on-site troubleshooting. Investigate issues, apply fixes, and ensure long-term stability.

Documentation & Best Practices

•  Maintain clear implementation guides, FAQs, and configuration checklists. Share insights with clients to maximize platform adoption.

Feedback Loop

•  Work closely with Product and Development teams to relay customer feedback and improve features.

What We’re Looking For

Experience:

• 2+ years implementing and supporting web-based or SaaS applications.
• Prior exposure to construction or engineering environments is a strong plus.

Technical Aptitude:

• Comfortable with software configuration, basic database queries, and integrations.
• Proven troubleshooting skills and ability to learn new systems quickly.

Communication & Mobility:

• Fluent in Hebrew and English, both written and verbal.
• Excellent customer-facing skills and the ability to explain complex concepts clearly.
• Valid driver’s license and willingness to travel for hands-on client visits.

Mindset:

• Service-oriented and proactive in resolving issues.
• Detail-driven with a passion for empowering users through technology.