IT Helpdesk Tier1

CYE is looking for an IT Helpdesk Tier1 to be a part of the IT team to share the load and responsibilities for the company IT infrastructure and user management. 

We are looking for a competent IT member who is passionate about IT and security in various tech environments. In this position you will help the IT manager with all the daily and ongoing tasks (from systems to helpdesk). This involves maintaining and improving the company infrastructure, network, security, and ensuring the proper function of the IT. 

Responsibilities 

• Support users' onboarding/offboarding Users' - devices, accounts, software, permissions, etc
• Support and troubleshoot  end-user’s computer software and hardware issues - Tier1
• Support and troubleshoot network issues
• Operate service desk ticketing system
• Maintain and manage IT Assets inventory/licenses
• Manage all user accounts, licenses, and subscriptions
• Manage IT equipment, stock, and purchasing
• Maintain meeting rooms IT equipment
  
  

• At least 1 year of work experience as a support Helpdesk tier 1
• Hands-on experience with the following OS: Windows 11, MacOS, Windows server 2016 and up
• Basic experience with on-premises server hardware, OS, and virtualization technologies (VMWare).  
• Experience with Microsoft Active directory, Entra-ID in a Hybrid operation mode
• Experience with Microsoft Office365 productivity suite: Teams, SharePoint, OneDrive, etc
• Well organized with excellent communication skills 
• A self-starter and a fast learner with a ton of curiosity and the ability to work independently and within a team 
• Experience in MDM (Mobile Device Management) and Intune for both Windows and macOS platforms - advantage
• Knowledge and understanding in Switches / Firewall configurations  - advantage