IT Manager

About Masterschool

For some people, education is a job. For us, it’s our obsession. Masterschool is on a mission to build the world’s largest school by providing everyone the opportunity to create a rewarding career. We’re a global network of success-based schools led by industry leaders. Our immersive online training programs equip people with the skills and support to build meaningful careers in tech. These programs combine mentorship, career guidance, and access to a robust industry network. We’ve raised a $100M seed round from leading global investors — and we’re just getting started.

Role Overview: IT Manager

We’re looking for a proactive, service-oriented IT Manager to join our growing team in Tel Aviv. In this role, you'll ensure seamless day-to-day IT operations across the company — including hardware, software, network infrastructure, and SaaS tools. You’ll take ownership of technical onboarding and offboarding, system access management, procurement, and hands-on troubleshooting in a primarily Mac environment.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys supporting others, and takes pride in delivering top-notch IT service.

Key Responsibilities

• Provide responsive technical support to employees across the organization, managing help desk operations and ticket resolution.
• Maintain and troubleshoot a Mac-based environment, including device setup, configuration, and lifecycle management.
• Oversee onboarding and offboarding processes: manage accounts, permissions, device handover, and IT orientation.
• Lead negotiations for SaaS renewals.
• Lead negotiations for SaaS renewals, manage licenses, subscriptions, and platform access across the company.
• Lead procurement and inventory of IT equipment (laptops, monitors, cables, and meeting room tech).
• Manage vendor relationships and negotiate contracts for SaaS tools and hardware.
• Oversee the office’s internet infrastructure and ensure a secure and reliable network environment.

Qualifications

• 1-2 years of experience in IT support, preferably within a startup or fast-paced environment.
• Hands-on experience in a Help Desk role, including ticket management and technical troubleshooting.
• Proficient in managing Mac OS environments, SaaS platforms, and user provisioning.
• Excellent verbal and written communication skills in both English and Hebrew — required.
• Strong service orientation with exceptional interpersonal, organizational, and multitasking abilities.
• Experience with hardware/software procurement and vendor negotiations.
• Full-time, on-site position: 5 days a week at our Tel Aviv office.

If you’re passionate about tech, love helping people, and want to be part of a company that’s transforming education — this is your chance to make an impact. Let’s build something amazing together.