Customer Service Representative

Company Description

WeDev Technologies is a software development agency specializing in designing and developing complex web-based software solutions.

Our company excels in 2 main areas:

• Building and maintaining eCommerce shops using the Shopify platform, where our company is one of the only Shopify-certified plus partners in Israel. Among our customers in this area you can find some of the biggest commerce brands in Israel and even the world, such as JDSports, mayven, GA-DE, Panda-zzz and more.
• Building and maintaining complex custom-developed software in a wide variety of technologies for multiple industries. You can find our custom-developed apps in municipalities (such as Tel aviv), government institutions (such as IDF and multiple ministry offices) and in multiple health organizations (such as Assuta and Maccabi)

As a company we are committed to maintaining high standards of technical expertise and guaranteeing superior customer satisfaction.

Role Description

This is a full-time on-site role for a Customer service representative at WeDev Technologies located in Holon.

As a Customer service representative you will be responsible for providing professional, real-time customer service to our customer, mainly via Whatsapp. You will need to have basic knowledge to handle technical requests and direct more advanced requests to the corresponding employee.

Other than the technical aspect, the role has a small administrative aspect (about 5% of the role) where you will be responsible for daily administrative tasks such as handling office technical accounting tasks (transferring payments, sending receipts to customers), weekly ordering groceries to the office and ensuring smooth office administration.

Qualifications

• Excellent communication and interpersonal skills
• Excellent Organizational abilities
• Strong technical skills and should be comfortable with learning new technologies
• Highly responsible and thorough
• Strong customer service skills