Technical Account Manager (TAM)

We are seeking a skilled Senior Technical Account Manager (TAM) to join the EY Israel Cybersecurity Consulting team. The ideal candidate will be responsible to position EY as a trusted partner with our global enterprise customers portfolio, while bridging the gap between a wide portfolio of cybersecurity services and our customers' business objectives. This role requires a blend of technical affinity, strategic thinking, and exceptional communication and relationship management skills.

The Senior TAM will be responsible to translate client needs into successful projects in variety of cybersecurity defensive domains, including Cloud security, Threat detection and response, DevSecOps, Infrastructure security and more.

Key Responsibilities

Strategic Technical Accounts Management

• Develop and maintain relationships with clients to position the EY Cybersecurity team as a trusted partner
• Translate clients' needs into EY solutions - Collaborate with internal teams to address complex client requirements
• Identify upsell and cross-sell opportunities within existing accounts
• Conduct regular business reviews, including QBRs, to ensure client satisfaction and identify growth opportunities
  
  

• Join effort with delivery teams to ensure successful projects delivery and high client satisfaction in variety of domains, including Cloud security, Threat detection and response, DevSecOps, Infrastructure security and more.
• Monitor project progress and quality and provide regular updates to stakeholders
• Ensure timely resolution of technical issues and escalations
• Stay current with industry trends and emerging threats to provide proactive recommendations
  
  

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical account management, preferably in the cybersecurity domain
• Strong understanding of cybersecurity concepts, technologies, and best practices
• Ability to translate technical concepts for consideration within a broader business landscape
• Excellent communication, presentation, and interpersonal skills