Technology Specialist

About the company

Scopio Labs is a fast-growing medical technology company transforming the fields of hematology and cell morphology analysis with innovative technology. As a team, we work to enable faster, earlier detection and diagnosis of blood-related diseases, so patients can start treatment sooner and have better outcomes. We are collaborative and global - and every individual at Scopio Labs is part of a life-saving mission.

What you’ll be doing

As Technology Specialist, you will handle customer technical support cases through phone, email, and chat submissions. You will provide systems support for clients in all business units by troubleshooting, diagnosing, resolving, and documenting cases. You’ll become a subject matter expert on all existing and future Scopio products.

Your responsibilities will include:

• Contributing to the department’s knowledge base and how-to documentation
• Performing field installations and repairs globally
• Testing software updates and conducting regression testing
• Working in a team environment while exercising independent discretion
• On occasion, being on-call and attending to technical issues outside of normal business hours
• Travelling within Israel and internationally 40-60%

The ideal candidate will have:

• Associates degree or technical certificate and at least two years’ experience in a technical support, help desk, or customer service role; or a high school diploma and four years’ experience in a technical support, help desk, or customer service role
• 2+ years of experience with Linux OS
• Experience with Python, C or C++
• Experience with SQL
• Experience with Jira
• Understanding of basic network concepts (DHCP, DNS, IPv4)
• Knowledge of WAN and LAN concepts, interfaces, protocols, and topology
• Understanding of computer, electronics, and optics troubleshooting and repair

Key competencies for this role include:

• Understands necessary information, processes, and procedures to carry out job responsibilities
• Views the firm through the eyes of the customer and goes out of their way to anticipate and meet customer needs
• Strong oral and written skills for continuous information exchange
• Team oriented; maintains composure and is adaptable to the changing needs of the team
• Maintains appropriate focus on outcomes and accomplishments

Physical requirements include:

Requires mobility sufficient to travel. Some bending, stooping and stretching. Occasionally lifting items weighing up to 50 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Extensive data input and required ability to sit for long periods of time. Regular and consistent attendance on the job is an essential function.

The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.