Department: Customer Support

Location: EMEA-Israel

Description

About this opportunity

We are looking for Customer Success Specialist to join our team

Key Responsibilities

In this role, you will…

The main responsibilities of a Customer Success Specialist include the following:

• Reactively and proactively handle customer situations taking their questions / issues / concerns / complaints to resolution in a timely, patient, tactful and professional manner.
• Build long-term relationships with customers.
• Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learnings with departmental peers and management.
• Accurately and thoroughly document information in the company’s database about each contact following defined parameters.
• Maintain comprehensive knowledge of company processes, procedures and product information/materials as well as basic knowledge in orthodontic/dental concepts.
• Meet departmental standards for personal and team performance metrics.
• Perform other duties assigned.
• Fixed term position
  
  

Skills, Knowledge & Expertise

In this role, you’ll need …

• Experience in customer service position.
• Strong service-oriented mentality and problem-solving ability.
• Excellent oral and written communication skills.
• Strong interpersonal skills, ability to build strong relationships.
• Efficiency at managing demands including prioritization, responsiveness and keeping others informed.
• Ability to be a multi-tasker.
• Confident in a tech environment and comfortable with software.
• Natural team player with creativity and collaboration.
• Ability to work autonomously without constant supervision.
• Bachelor’s degree from college or university- advantage
• Fluent Hebrew and English
  
  

Applicant Privacy Policies

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Global Diversity Statement

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.