QA Support

Papaya is a global mobile games startup based in TLV, expanding to Warsaw. Papaya has one of the fastest growth rates in the market and millions of players worldwide. Our team is building a unique, innovative tournament platform used by numerous popular games.

Love to play games? Want to join an exciting gaming startup?

We are looking for a team player, a quick learner who likes to think outside the box and is a motivated multi-tasker to join our team as an QA Support.

Responsibilities:

• Proactively monitor the ticket queue to identify and resolve potential technical issues quickly.
• Provide in-depth troubleshooting and diagnostics, including reading and analysing game logs and databases, reviewing crash reports, and identifying software or hardware issues.
• Work closely with the QA teams to track, monitor, and resolve problems, ensuring an optimal and consistent player experience.
• Respond to and resolve technical support inquiries from users through emails.
• Maintain and update relevant teams regarding new and ongoing issues, their resolutions and all available information ensuring everyone is kept up to date.
• Create organised processes and provide technical reports for management.
• Collaborate closely with the QA, Support, and R&D teams.
  
  

• 3+ years experience in QA role within the gaming industry or a related field.
• Experience in Tier 2/3 Technical Support role - an advantage.
• Experience with system log analysis (Kibana/BigQuery), SQL and JIRA.
• Strong analytical and problem-solving skills, with the ability to understand flows and provide creative troubleshooting solutions for complex issues.
• Excellent written and verbal communication skills (English), with the ability to explain technical information clearly and concisely.
• Ability to manage multiple cases simultaneously and prioritize tasks effectively.
• A self-motivated team player who excels at multitasking and is able to learn independently.